DRAFT, needs review by Allen and a lawyer before launch
Privacy Policy
This is proposed wording for the cruise enquiry page. The bracketed details and review notes must be resolved before it is published as the business's policy. This draft does not confirm any unverified business or supplier practices.
Who handles your enquiry
The Cruise Club is operated by [CONFIG.LEGAL_NAME], ABN [CONFIG.ABN]. Our privacy contact is [CONFIG.PRIVACY_CONTACT_NAME]. Email: [CONFIG.EMAIL]. Phone: [CONFIG.PHONE]. Postal address: [CONFIG.POSTAL_ADDRESS].
What this page collects
When you send the quiz, it collects your first name, email address, phone number and cruise preferences. Your last name and the final comments question are optional. Preferences include destination, travelling companions, timing, trip length, approximate budget, priorities and previous cruise experience.
Please do not include passport details, payment details, health information or other sensitive personal information in the comments box. We do not need those details for this initial enquiry.
How your information is used
The proposed purpose is to review your cruise preferences, match you with options and respond to your enquiry by phone, email or SMS. The contact wording next to the submit button relates to your cruise enquiry.
Review before launch: confirm any additional uses, including ongoing marketing, and the consent and opt-out process for each. Do not treat an enquiry as permission for unrelated marketing.
Where your enquiry goes
The page sends your answers and contact details to the Results Media CRM at crm.resultsmedia.au so the enquiry can be handled. It also sends the landing page URL, referring page where available, and any campaign tags or advertising click identifiers in the page URL.
Review before launch: identify the people and organisations with access, their roles, hosting and storage locations, any overseas disclosures and any further booking or communications providers. Add the approved details here: [CONFIG.SERVICE_PROVIDERS_AND_LOCATIONS].
Website measurement and advertising tools
The draft page includes optional Meta, Google Analytics and Google Ads measurement. These tools are inactive while their configuration IDs are blank. If enabled for launch, they are intended to measure page visits, quiz progress, successful enquiries and phone-link clicks. The page does not deliberately include your contact details or quiz answers in its analytics event data.
Review before launch: describe the tools actually enabled, their cookies and identifiers, device and network information they receive, their purposes, overseas processing and the visitor's available choices. Confirm provider settings, any automatic collection and the required consent approach. Add the approved wording here: [CONFIG.TRACKING_AND_CHOICES].
Keeping information safe and how long it is held
The business must confirm its actual access controls, security procedures, retention periods and deletion practices before wording is finalised. Approved details: [CONFIG.SECURITY_AND_RETENTION]. This draft makes no promise about a particular retention period or security certification.
Access, corrections and contact preferences
You can contact us at [CONFIG.EMAIL] or [CONFIG.PHONE] to ask about your personal information, request corrections or tell us you no longer want enquiry follow-up. We may need to confirm your identity before discussing personal details.
Review before launch: confirm who handles these requests and how, any applicable exceptions, and the process for stopping calls, emails and SMS. Approved process: [CONFIG.PRIVACY_REQUEST_PROCESS].
Questions or complaints
Please send privacy questions or complaints to [CONFIG.EMAIL], addressed to [CONFIG.PRIVACY_CONTACT_NAME], with enough information for us to understand your concern.
Review before launch: confirm the complaint process, response timeframe and appropriate external complaint avenue with the legal reviewer. Approved details: [CONFIG.COMPLAINT_PROCESS].
Changes to this policy
Effective date: [CONFIG.POLICY_EFFECTIVE_DATE]. Replace this draft with the approved policy before collecting live enquiries.